Terms & Conditions
1. Agreement of Terms & Conditions
The usage of royalclaims.co.uk (our website) and access to the site is in accordance with our Terms and Conditions. You confirm that you will not intentionally or unintentionally use this site unlawfully, as prohibited by these Terms and Conditions, and by proceeding to use this site; you agree to comply with these Terms and Conditions. If you feel you cannot comply then please immediately stop using the website and restrain from accessing the site again.
2. Copyright, Trademark and Website Content
All copyright, trademarks and all other intellectual property rights in the Website and its content (including without limitation the Website design, text, graphics, all software and source codes connected with the Website) are owned by or licensed to royalclaims.co.uk or otherwise used by royalclaims.co.uk as permitted by law.
In accessing the Website you agree that you will access the content solely for your personal, non-commercial use. None of the content may be downloaded, copied, reproduced, transmitted, stored, sold or distributed without the prior written consent of the copyright holder. This excludes the downloading, copying and/or printing of pages of the Website for personal, non-commercial home use only.
3. Modification to the Website Contents
Like all other sites, royalclaims.co.uk reserves the right to:
– Carry out maintenance, such as modification, updating, or removal on a temporary or permanent basis of the contents of the website or certain pages without notification. By use of this site, you agree to this Term and Condition and do not hold Royal Claims liable for any loss.
– Update the Terms and Conditions and for you to accept the right to change and to comply with the changed Terms and Conditions.
4. Information on the Website
Royal Claims has taken considerable care in preparing information and materials which is displayed on its website. However, Royal Claims is unable to provide any warranty concerning the accuracy or completeness of any information contained herein. Having tried to ensure content accuracy, we do not accept any liability for the use made by you of the website content.
The information provided on our website is for information purposes and does not class as advice. On these bases, the information should not be resorted to as a means of making decision(s) or be relied on. For actual up-to-date and accurate advice please contact one of our advisors.
5. Links to External Sites
Our website does contain links to third party websites, which are controlled by them and not by us. Any content that may appear is the result of the website owner(s) own decisions and we should not be held responsible for any materials that you may not be comfortable with or deem unlawful on the site.
6. Disclaimer
royalclaims.co.uk will not be liable for any loss, damage, or omissions arising out of or in connection with the use of the website by you, apart from to the extent that law requires us to.
royalclaims.co.uk makes no promises that the functionality of the website will not contain any interruptions or be error-free, that the errors will be corrected or that the web servers containing the website and all its contents will be free of viruses or other threats.
royalclaims.co.uk does not warrant that the information is accurate, adequate, or complete.
7. Legal
These Terms and Conditions are in place as required by the Law of England and you hereby submit to the exclusive jurisdiction of the English courts. If the English courts deem any of the Terms and Conditions invalid, illegal or unenforceable, then we will remove the specific Term(s) and leave the remaining in effect. You hold royalclaims.co.uk, its representatives, legal panel, and others harmless from any liabilities, legal fees, damages, losses, costs, and other expenses brought forward from any claim made which has breached our Terms and Conditions.
8. Data Protection & GDPR
We comply with the Data Protection Act and UK GDPR requirements. Information must be:
1. Fairly and lawfully processed
2. Processed for limited purposes
3. Adequate, relevant and not excessive
4. Accurate and up to date
5. Not kept longer than necessary
6. Processed in line with individuals’ rights
7. Secure
8. Not transferred to other countries without adequate protection
Individuals also have the ‘Right to be Forgotten’ under Article 17 of GDPR. If a valid request is received and no exemption applies, we will erase data from both live and backup systems.
9. Pre-Contract Information
Before entering into an agreement with us, you will receive a Pre-Contract Information Pack setting out:
– The services we provide and how we will handle your claim.
– How our fees are calculated, including any caps or success fees that may apply.
– How you could pursue the claim yourself for free via statutory bodies (e.g., Motor Insurers’ Bureau).
– Your cancellation rights and complaint options.
– We will only proceed once you confirm you understand this information.
10. No-Win, No-Fee and Free Alternatives
Royal Claims operates on a No-Win, No-Fee basis. This means you will not pay us unless your claim is successful.
However, you are entitled to pursue many types of claims free of charge without using a claims management company. Examples include the Motor Insurers’ Bureau for uninsured or untraced driver claims, and the Financial Ombudsman Service for financial complaints.
11. Complaints Procedure
If you are unhappy with any aspect of our service, you can raise a complaint in writing, by email, or by telephone.
– We will acknowledge your complaint within 5 business days.
– We will aim to resolve your complaint within 8 weeks.
– If unresolved, you may escalate the matter to the Financial Ombudsman Service (FOS) free of charge.
FOS Contact: www.financial-ombudsman.org.uk | Tel: 0800 023 4567
12. Cancellation
You have the right to cancel this agreement within 14 days without charge. After 14 days, charges may apply depending on work already carried out. We may also cancel this agreement if we believe your claim is unlikely to succeed.
13. Legal Representative
You cannot appoint another legal representative for this case once contracted with us. You must declare all relevant facts and assist your assigned representative fully.
14. Independent Solicitors
Royal Claims takes no responsibility for the advice given or the work undertaken by independent solicitors on your behalf.
15. Vulnerable Customers
We have procedures in place to identify and support vulnerable clients. This may include adjusting how we communicate, allowing more time, and signposting to specialist organisations. Please inform us if you believe you may be in a vulnerable situation.
16. Call Recording and Data Retention
All customer communications, including telephone calls, are recorded and stored securely for a minimum of 12 months in line with FCA regulations.
17. Marketing and Cold Calling
Royal Claims does not carry out unsolicited cold calling. We will only contact you if you have provided express consent or if we have a lawful basis under data protection legislation. You may opt out of marketing at any time.
18. Regulatory Information & Disclaimer
Ansar Ltd trading as Royal Claims & Royal Accident Claims Management is a Claims Management Company regulated by the Financial Conduct Authority (FCA). Our registration can be verified at register.fca.org.uk
Ansar Ltd is registered in England, company number 6404737.
Registered address: 46 Summer Road, Erdington, Birmingham, B23 6UR.
VAT No: 930065944.
Data Protection Act 1998 registration number: Z1134194.
Our panel solicitors are authorised and regulated by the Solicitors Regulation Authority (SRA). The Authority’s rules are available at www.sra.org.uk
We charge our solicitors for the recommendations we provide; these costs are not passed on to our customers.
Typically, customers pay up to 25% to 35% of the Compensation amount recovered, although this may vary depending on individual circumstances. Termination fees may apply if you end the agreement with your solicitor outside of the cancellation period. Please discuss specific terms with your solicitor.
Disclaimer: Nothing on this website constitutes legal advice or creates a solicitor/client relationship. You should always seek specialist legal advice in relation to your circumstances.
By making an enquiry or submitting a claim to Royal Claims by any means (including telephone, email, website forms, post or in person), you acknowledge and agree that such enquiries and claims are subject to our full Terms and Conditions.
