Privacy Policy
Introduction
Royal Claims is committed to protecting your privacy and ensuring that your personal information is handled responsibly. This Privacy Policy explains how we collect, use, and safeguard the personal data you provide to us when you use our services. It also sets out your rights under data protection law, including the UK General Data Protection Regulation (UK GDPR).
Information We Collect
In order to process your claim, we may collect the following types of information:
– Personal details (such as your name, address, date of birth, and contact details).
– Incident details relating to your claim (such as accident reports, insurance information, or medical details).
– Correspondence and communications with you (via telephone, email, post, or in person).
We only collect information that is necessary for handling your claim and providing our services.
How We Use Your Information
The information you provide is used solely for the purpose of assisting with your claim. This may include:
– Passing your details to our panel solicitors who will progress your claim.
– Sharing information with third parties where required (e.g., a courtesy car provider, medical professionals, or expert witnesses).
– Complying with legal and regulatory obligations.
We do not share your personal information with any other third parties without your consent, unless required by law.
How We Protect Your Information
We take the security of your information seriously. Measures we use include:
– Secure servers and firewalls to prevent unauthorised access.
– Encryption of data transmitted through our website to protect your information online.
– Physical safeguards, such as locked filing cabinets, for paper records.
– 24-hour monitored security at our premises.
Only authorised personnel have access to your personal data, and we apply strict controls to ensure confidentiality.
Your Rights
You have several rights under UK GDPR and the Data Protection Act 2018, including:
– The right to access the personal data we hold about you.
– The right to request correction of inaccurate or incomplete data.
– The right to request deletion of your data (‘the right to be forgotten’).
– The right to restrict or object to processing in certain circumstances.
– The right to data portability.
If you wish to exercise any of these rights, please contact us using the details below.
Consent
As part of managing your claim, the solicitors appointed to your case may provide us with updates on the progress of your claim. This may include medical reports, claim status updates, and any other relevant correspondence received from third-party insurers, solicitors, or medical experts. These updates are shared strictly for the purpose of progressing your claim and ensuring you receive the best possible service. All such information will be handled securely in line with the Data Protection Act 2018 and UK GDPRBy submitting your personal information to Royal Claims, you consent to us using your data as set out in this Privacy Policy. If you do not wish us to hold or process your data, please do not provide your information. You can withdraw your consent at any time, subject to legal or contractual restrictions.
Marketing
We will not send you marketing communications by email, telephone, post, or other means unless you have explicitly given us your consent. If you have consented, you can withdraw your consent at any time by contacting us.
Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in law or business practices. If changes are made, we will notify you using the contact details you have provided or by posting an updated version on our website.
Contact Us
If you have any questions about this Privacy Policy, wish to make a complaint, or would like to exercise your data protection rights, please contact us at:
Royal Claims
Email: info@royalclaims.co.uk
Telephone: 0121 373 7777
Website: www.royalclaims.co.uk
