FAQ

You can get started by calling us, sending an email, or completing the enquiry form on our website. We’ll take some initial details about your accident and injuries, then explain whether you have a potential claim, the time limits that apply, and your funding options such as No Win, No Fee. If you wish to proceed, we’ll send you a simple Pre-Contract Information pack.

 It helps if you can provide the date, time, and location of the incident; details of any other parties involved (names, vehicle registration, insurers if known); photographs of the scene or your injuries; police or medical reports; and information about any loss of earnings. The more information you give us at the outset, the quicker we can assess your case.

Royal Claims is a claims management company. We do not provide legal advice directly but work with panel solicitors who are regulated by the Solicitors Regulation Authority. Once your claim is accepted, a solicitor will be assigned to handle your case and advise you on the legal process.

In most cases, you must begin your claim within three years of the accident or from the date you became aware of your injury. There are exceptions, for example if the claim involves a child or someone who lacks mental capacity. We recommend contacting us as soon as possible so you don’t miss important deadlines.

If the three-year limit is about to expire, your solicitor can issue court proceedings to protect your right to claim, even if investigations are still ongoing. That’s why it’s best not to delay seeking advice.

Most claims are funded through No Win, No Fee agreements (also known as Conditional Fee Agreements). This means you won’t pay our fees if your claim is unsuccessful. If your claim succeeds, a success fee or percentage will be deducted from your compensation. Your solicitor will explain the exact costs before you proceed.

Yes. For some cases, such as accidents caused by uninsured or untraced drivers, you can apply directly to the Motor Insurers’ Bureau (MIB). We’ll explain these free options before you decide whether to use our services.

You have a 14-day cooling-off period where you can cancel without cost. If you end the agreement after that period, your solicitor may charge for work already completed. These terms will be clearly set out in your client agreement.

Useful evidence includes photographs of the accident scene or injuries, witness details, police reports, medical records, CCTV or dashcam footage, and proof of financial losses such as payslips or repair bills. We’ll help gather and secure the evidence you need.

It depends on the complexity of your case. Straightforward claims may settle within a few months, while more serious or disputed cases can take over a year. Your solicitor will provide a realistic timescale once your case has been reviewed.

Yes. In serious cases, your solicitor may be able to secure interim payments to cover medical treatment or lost income while your claim is ongoing. This depends on the circumstances and liability position.

You may still be able to claim through the Motor Insurers’ Bureau (MIB), which compensates victims of uninsured and untraced drivers. We can guide you through the MIB process and ensure the right evidence is submitted.

Claims against foreign-registered vehicles can be more complex, as they often involve cross-border insurers and different rules. We have experience handling these cases and can explain the additional steps required.

Yes. If your employer’s negligence, unsafe equipment, or lack of training caused your injury, you may be entitled to compensation. Employers are legally required to have insurance to cover workplace accidents.

Yes. Under UK law, manufacturers, suppliers, or retailers can be held responsible if a faulty product causes you harm. Claims are usually subject to a three-year limit from the date of injury or awareness.

Often yes. Owners have a duty to control their dogs. If you’ve been bitten and the owner was negligent, you may be able to claim compensation. Where the owner is uninsured, other routes may be available.

If you slipped or tripped due to hazards in a public place, shop, or workplace, you may be entitled to compensation under occupiers’ liability law. We’ll investigate whether the property owner failed in their duty of care.

Yes. Relatives of someone who died in an accident may be able to claim for funeral costs, financial dependency, and a statutory bereavement award. These claims are handled with sensitivity and care.

Yes. Solicitors are regulated by the Solicitors Regulation Authority (SRA), and claims management companies like Royal Claims are regulated by the Financial Conduct Authority (FCA). You can check a firm’s registration on the official SRA and FCA websites.

First raise the issue with us or your solicitor directly. If it cannot be resolved, you can escalate your complaint to the Legal Ombudsman or, in some cases, the Financial Ombudsman Service. Serious regulatory concerns can also be reported to the SRA or FCA.

We comply with UK GDPR and the Data Protection Act 2018. Your information is stored securely, used only for legitimate purposes, and never shared without consent (except where required by law or for claim handling). See our Privacy Policy for details.

We take extra steps to support vulnerable clients. This might include using clearer communication, allowing more time for decisions, or involving a trusted third party. Please let us know if you have specific needs so we can adapt our service.

Yes. You can reach us through our website or by leaving a message, and we’ll respond as soon as possible. For urgent medical needs, please always contact emergency services first.